:root{
  --bg:#f3f5f9;--surface:#fff;--surface-2:#f8f9fc;--text:#1f2430;--muted:#667085;
  --border:#e4e8f0;--primary:#5068e0;--primary-hover:#4057cf;--primary-soft:#eef1ff;
  --success:#2fa779;--success-soft:#eaf8f2;--warning:#c98a00;--warning-soft:#fff7dd;--danger:#d94f62;--danger-soft:#fff0f2;
  --shadow:0 14px 50px rgba(31,36,48,.08);--radius:22px;--radius-sm:14px;--focus:#2e63f4;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:inherit}button,input,textarea,select{font:inherit}.site-shell{min-height:100vh}.topbar{height:84px;padding:0 clamp(20px,4vw,64px);display:flex;align-items:center;justify-content:space-between;background:rgba(255,255,255,.94);border-bottom:1px solid var(--border);position:relative;z-index:10}.brand{display:flex;align-items:center;gap:12px;text-decoration:none}.brand-mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:var(--text);color:#fff;font-weight:900;font-size:22px;letter-spacing:-.05em;box-shadow:inset 0 -5px 12px rgba(0,0,0,.16)}.brand>span:last-child{display:flex;flex-direction:column;line-height:1.05}.brand b{font-size:18px;letter-spacing:-.02em}.brand small{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.16em;margin-top:5px;font-weight:700}.topbar-note{display:flex;align-items:center;gap:9px;font-size:13px;color:var(--muted);font-weight:650}.status-dot{width:9px;height:9px;border-radius:999px;background:var(--success);box-shadow:0 0 0 5px var(--success-soft)}.main{width:min(1480px,calc(100% - 48px));margin:0 auto;padding:44px 0 72px}.main.narrow{width:min(860px,calc(100% - 40px));padding-top:72px}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}
.hero{min-height:410px;background:linear-gradient(118deg,#171c28 0%,#222a40 54%,#324199 100%);color:#fff;border-radius:30px;padding:clamp(34px,5vw,74px);display:grid;grid-template-columns:minmax(0,1.45fr) minmax(290px,.55fr);gap:54px;align-items:center;position:relative;overflow:hidden;box-shadow:0 22px 70px rgba(31,36,48,.16)}.hero:after{content:"";position:absolute;width:520px;height:520px;border-radius:50%;right:-170px;top:-260px;border:1px solid rgba(255,255,255,.12);box-shadow:0 0 0 90px rgba(255,255,255,.025),0 0 0 180px rgba(255,255,255,.018)}.hero-copy{position:relative;z-index:1}.eyebrow{display:flex;align-items:center;gap:9px;text-transform:uppercase;letter-spacing:.12em;font-weight:800;font-size:12px;color:var(--primary)}.hero .eyebrow{color:#c5ceff}.hero .eyebrow span{width:26px;height:1px;background:#9aa9ff}.hero h1{font-size:clamp(48px,6vw,84px);line-height:.97;letter-spacing:-.055em;margin:18px 0 24px;max-width:900px}.hero h1 em{font-style:normal;color:#91a2ff}.hero-copy>p{font-size:18px;line-height:1.65;color:#d5d9e5;max-width:760px;margin:0}.hero-points{display:flex;flex-wrap:wrap;gap:20px 36px;margin-top:38px}.hero-points div{display:flex;align-items:center;gap:10px;color:#d5d9e5;font-size:13px;font-weight:650}.hero-points b{font-size:11px;color:#aab6ff;border:1px solid rgba(170,182,255,.3);border-radius:999px;padding:4px 7px}.hero-side{position:relative;z-index:1;display:grid;gap:14px}.response-card,.mini-card{background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.16);backdrop-filter:blur(12px);border-radius:18px;padding:20px}.response-card{display:flex;align-items:flex-start;gap:15px}.response-card strong,.mini-card span{display:block;font-size:15px}.response-card small,.mini-card p{display:block;color:#d0d5e2;font-size:13px;line-height:1.55;margin-top:5px}.pulse{width:12px;height:12px;border-radius:50%;background:#76e4b7;margin-top:5px;box-shadow:0 0 0 0 rgba(118,228,183,.4);animation:pulse 2.1s infinite}.mini-card p{margin-bottom:0}
.support-grid{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:26px;align-items:start;margin-top:28px}.form-panel{padding:clamp(24px,3vw,42px)}.section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;padding-bottom:26px;border-bottom:1px solid var(--border);margin-bottom:30px}.section-heading h2{font-size:clamp(24px,2.2vw,34px);letter-spacing:-.035em;margin:7px 0 0;line-height:1.15}.section-heading>p{max-width:260px;color:var(--muted);font-size:13px;text-align:right;margin:8px 0 0}.step,.info-kicker{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.12em;color:var(--primary)}.support-form{display:grid;gap:22px}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field{display:grid;gap:8px}.field>span,.category-fieldset legend{font-size:13px;font-weight:750;color:#353b4a}.field>span small{font-weight:600;color:#9299a8;margin-left:5px}.field input,.field textarea,.field select,.inline-form select{width:100%;border:1px solid #d7dce6;background:#fff;border-radius:12px;padding:13px 14px;color:var(--text);outline:0;transition:border-color .15s,box-shadow .15s,background .15s}.field textarea{resize:vertical;min-height:132px;line-height:1.55}.field input::placeholder,.field textarea::placeholder{color:#a1a8b6}.field input:hover,.field textarea:hover,.field select:hover,.inline-form select:hover{border-color:#bbc3d1}.field input:focus,.field textarea:focus,.field select:focus,.inline-form select:focus{border-color:var(--focus);box-shadow:0 0 0 4px rgba(46,99,244,.12)}.field-help{color:var(--muted);font-size:12px}.client-box{border:1px solid var(--border);border-radius:14px;background:var(--surface-2);padding:12px 14px;display:flex;align-items:center}.check{display:flex;gap:11px;align-items:flex-start;cursor:pointer}.check input{width:19px;height:19px;margin:1px 0 0;accent-color:var(--primary);flex:0 0 auto}.check span{display:grid;gap:2px}.check b{font-size:13px}.check small{font-size:11.5px;color:var(--muted);line-height:1.45}.client-project{display:none}.client-project.is-visible{display:grid}.category-fieldset{border:0;padding:0;margin:2px 0}.category-fieldset legend{padding:0 0 10px}.category-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.category-card{position:relative;border:1px solid var(--border);background:var(--surface-2);border-radius:14px;padding:15px 14px 14px;min-height:122px;cursor:pointer;transition:.15s ease;display:flex;flex-direction:column}.category-card:hover{transform:translateY(-1px);border-color:#c6ccda;background:#fff}.category-card input{position:absolute;opacity:0;pointer-events:none}.category-card strong{font-size:13px;line-height:1.3;padding-right:22px}.category-card small{font-size:11px;line-height:1.45;color:var(--muted);margin-top:8px}.category-check{position:absolute;right:10px;top:10px;width:20px;height:20px;border:1px solid #cfd5e0;border-radius:999px;display:grid;place-items:center;color:transparent;font-size:11px;font-weight:900}.category-card:has(input:checked){border-color:var(--primary);background:var(--primary-soft);box-shadow:0 0 0 2px rgba(80,104,224,.08)}.category-card:has(input:checked) .category-check{background:var(--primary);border-color:var(--primary);color:#fff}.category-card:has(input:focus-visible){box-shadow:0 0 0 4px rgba(46,99,244,.12)}.upload-zone{border:1.5px dashed #cbd2df;border-radius:16px;background:#fafbfc;transition:.15s}.upload-zone:hover,.upload-zone.is-drag{border-color:var(--primary);background:var(--primary-soft)}.upload-zone>input{position:absolute;opacity:0;pointer-events:none}.upload-zone>label{display:flex;align-items:center;gap:13px;padding:18px;cursor:pointer}.upload-zone.small>label{padding:13px}.upload-icon{width:38px;height:38px;border-radius:12px;background:#fff;border:1px solid var(--border);display:grid;place-items:center;color:var(--primary);font-size:24px;line-height:1}.upload-zone strong{display:block;font-size:13px}.upload-zone small{display:block;font-size:11.5px;color:var(--muted);margin-top:2px}.file-list{display:grid;gap:7px;padding:0 18px 14px}.file-list:empty{display:none}.file-pill{font-size:11.5px;background:#fff;border:1px solid var(--border);border-radius:8px;padding:7px 9px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.form-bottom{display:flex;align-items:center;justify-content:space-between;gap:26px;border-top:1px solid var(--border);padding-top:22px}.form-bottom p{font-size:11.5px;color:var(--muted);max-width:540px;margin:0}.primary-btn,.secondary-btn,.warning-btn{border:0;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:18px;border-radius:12px;padding:13px 17px;font-weight:800;font-size:13px;cursor:pointer;transition:.15s;min-height:48px}.primary-btn{background:var(--primary);color:#fff;box-shadow:0 9px 22px rgba(80,104,224,.2)}.primary-btn:hover{background:var(--primary-hover);transform:translateY(-1px)}.primary-btn b{font-size:18px;font-weight:500}.secondary-btn{background:#fff;color:var(--text);border:1px solid var(--border)}.secondary-btn:hover{background:var(--surface-2);border-color:#cbd1dd}.warning-btn{background:var(--warning-soft);color:#765000;border:1px solid #f1d171}.full{width:100%}.info-column,.ticket-aside{display:grid;gap:18px;position:sticky;top:20px}.info-panel{padding:25px}.info-panel ol{list-style:none;padding:0;margin:20px 0 0;counter-reset:steps}.info-panel li{display:grid;grid-template-columns:38px 1fr;column-gap:12px;position:relative;padding:0 0 24px;counter-increment:steps}.info-panel li:last-child{padding-bottom:0}.info-panel li:before{content:counter(steps,decimal-leading-zero);width:34px;height:34px;border-radius:10px;background:var(--primary-soft);color:var(--primary);display:grid;place-items:center;font-size:10px;font-weight:900}.info-panel li:not(:last-child):after{content:"";position:absolute;left:16px;top:39px;bottom:5px;width:1px;background:var(--border)}.info-panel li b{font-size:13px}.info-panel li span{display:block;font-size:11.5px;color:var(--muted);line-height:1.55;margin-top:4px}.privacy-panel{padding:21px;display:flex;gap:14px}.shield{width:38px;height:38px;border-radius:12px;background:var(--success-soft);color:var(--success);font-weight:900;display:grid;place-items:center;flex:0 0 auto}.privacy-panel strong{font-size:13px}.privacy-panel p{font-size:11.5px;color:var(--muted);margin:5px 0 0;line-height:1.5}.footer{width:min(1480px,calc(100% - 48px));margin:0 auto;border-top:1px solid var(--border);padding:28px 0 34px;display:flex;align-items:center;justify-content:space-between;gap:24px;color:var(--muted);font-size:12px}.footer>div:first-child{display:flex;gap:14px;align-items:center}.footer strong{color:var(--text)}.footer-links{display:flex;gap:18px}.footer a{text-decoration:none}.footer a:hover{text-decoration:underline}.flash{width:min(1480px,calc(100% - 48px));margin:18px auto 0;border-radius:12px;padding:13px 16px;font-size:13px;font-weight:700}.flash-error{background:var(--danger-soft);border:1px solid #ffc7cf;color:#a52d3e}.flash-success{background:var(--success-soft);border:1px solid #b6ebd7;color:#1e7557}
.success-panel,.error-panel{padding:clamp(30px,5vw,62px);text-align:center}.success-icon{width:70px;height:70px;border-radius:22px;background:var(--success-soft);color:var(--success);font-size:30px;font-weight:900;display:grid;place-items:center;margin:0 auto 22px}.success-panel .eyebrow,.error-panel .eyebrow{justify-content:center}.success-panel h1,.error-panel h1{font-size:clamp(34px,5vw,52px);letter-spacing:-.045em;margin:12px 0}.success-panel>p,.error-panel>p{color:var(--muted);font-size:16px;max-width:630px;margin:0 auto;line-height:1.65}.success-ticket{display:grid;gap:5px;margin:30px auto;max-width:520px;padding:18px;background:var(--surface-2);border:1px solid var(--border);border-radius:14px}.success-ticket span{font-size:11px;color:var(--primary);font-weight:900;letter-spacing:.12em}.success-ticket strong{font-size:16px}.success-actions{display:flex;justify-content:center;gap:12px;flex-wrap:wrap}.success-note{font-size:12px!important;margin-top:24px!important}
.ticket-main{max-width:1320px}.ticket-hero{padding:28px 30px;display:flex;align-items:center;justify-content:space-between;gap:24px}.ticket-hero h1{font-size:clamp(28px,4vw,44px);letter-spacing:-.04em;line-height:1.1;margin:8px 0 11px}.ticket-meta{display:flex;flex-wrap:wrap;gap:8px 16px;color:var(--muted);font-size:12px}.ticket-meta a{color:var(--primary)}.ticket-state{display:grid;justify-items:end;gap:9px}.ticket-state small{font-size:10px;color:var(--muted)}.status-badge{display:inline-flex;align-items:center;gap:8px;border-radius:999px;padding:8px 11px;font-size:11px;font-weight:850;white-space:nowrap;background:var(--surface-2);border:1px solid var(--border)}.status-badge>span{width:8px;height:8px;border-radius:50%;background:#98a2b3}.status-new>span,.status-customer_replied>span{background:var(--danger)}.status-in_progress>span{background:var(--primary)}.status-waiting_customer>span{background:var(--warning)}.status-resolved>span,.status-closed>span{background:var(--success)}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:22px;margin-top:22px;align-items:start}.conversation{padding:28px}.timeline{display:grid;gap:16px}.message-card{border:1px solid var(--border);border-radius:16px;padding:19px;background:#fff}.message-staff{background:#f5f7ff;border-color:#dce2ff}.message-head{display:flex;gap:11px;align-items:center}.avatar{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:#e9ecf2;color:#4d5565;font-size:11px;font-weight:900}.message-staff .avatar{background:var(--primary);color:#fff}.message-head strong{display:block;font-size:13px}.message-head strong span{color:var(--primary);font-weight:800}.message-head time{display:block;color:var(--muted);font-size:10.5px;margin-top:2px}.message-body{font-size:14px;line-height:1.7;margin-top:14px;overflow-wrap:anywhere}.attachment-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.attachment{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:10px;padding:8px 10px;text-decoration:none;background:#fff;max-width:100%}.file-icon{color:var(--primary);font-size:18px}.attachment span:last-child{display:grid;min-width:0}.attachment b{font-size:10.5px;max-width:210px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment small{font-size:9.5px;color:var(--muted)}.reply-panel,.contact-panel,.staff-actions{padding:24px}.reply-panel h2{font-size:24px;letter-spacing:-.03em;margin:7px 0 8px}.reply-panel>p,.contact-panel p{font-size:12px;color:var(--muted);line-height:1.55}.compact{gap:15px;margin-top:18px}.compact .field textarea{min-height:160px}.closed-note{background:var(--surface-2);border:1px solid var(--border);border-radius:12px;padding:13px;font-size:12px;color:var(--muted);margin:16px 0}.contact-panel strong{font-size:13px}.contact-panel span{display:block;font-size:11px;color:var(--primary);margin-top:10px;overflow-wrap:anywhere}.staff-banner{background:#1f2430;color:#fff;border-radius:14px;padding:13px 17px;margin-bottom:16px;display:flex;align-items:center;gap:15px}.staff-banner strong{font-size:12px;white-space:nowrap}.staff-banner span{font-size:11.5px;color:#cbd1dc}.staff-mode .ticket-hero{border-color:#ccd4fb}.staff-reply{border-top:4px solid var(--primary)}.inline-form{display:grid;grid-template-columns:1fr auto;gap:8px;margin:13px 0}.staff-actions>strong{font-size:13px}.sync-error{font-size:10.5px;color:var(--danger);overflow-wrap:anywhere}.empty-state{padding:28px;text-align:center;border:1px dashed var(--border);border-radius:14px;color:var(--muted);font-size:12px}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(118,228,183,.4)}70%{box-shadow:0 0 0 10px rgba(118,228,183,0)}100%{box-shadow:0 0 0 0 rgba(118,228,183,0)}}
@media (max-width:1180px){.support-grid{grid-template-columns:1fr 310px}.category-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-layout{grid-template-columns:1fr 340px}}
@media (max-width:920px){.hero{grid-template-columns:1fr;padding:42px}.hero-side{grid-template-columns:1fr 1fr}.support-grid,.ticket-layout{grid-template-columns:1fr}.info-column,.ticket-aside{position:static;grid-template-columns:1fr 1fr}.reply-panel{grid-column:1/-1}.ticket-aside .reply-panel{grid-column:auto}.ticket-hero{align-items:flex-start}.ticket-state{justify-items:start}.category-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}
@media (max-width:760px){.topbar{height:70px;padding:0 18px}.brand-mark{width:38px;height:38px}.topbar-note{font-size:0}.topbar-note:after{content:"Podpora";font-size:12px}.main{width:min(100% - 24px,1480px);padding:20px 0 48px}.main.narrow{width:min(100% - 24px,860px);padding-top:30px}.hero{border-radius:22px;padding:30px 24px;min-height:0;gap:28px}.hero h1{font-size:50px}.hero-copy>p{font-size:15px}.hero-points{display:grid;gap:9px;margin-top:25px}.hero-side{grid-template-columns:1fr}.mini-card{display:none}.support-grid{margin-top:14px;gap:14px}.form-panel{padding:22px 18px}.section-heading{display:block;margin-bottom:23px;padding-bottom:20px}.section-heading>p{text-align:left;margin-top:9px}.field-row{grid-template-columns:1fr;gap:17px}.category-grid{grid-template-columns:1fr 1fr}.category-card{min-height:112px}.form-bottom{display:grid}.primary-btn{width:100%}.info-column,.ticket-aside{grid-template-columns:1fr}.footer{width:calc(100% - 24px);display:grid;gap:12px}.footer>div:first-child{display:grid;gap:3px}.flash{width:calc(100% - 24px)}.ticket-hero{display:grid;padding:22px 18px}.ticket-state{justify-items:start}.ticket-layout{margin-top:14px;gap:14px}.conversation{padding:21px 17px}.message-card{padding:15px}.reply-panel,.contact-panel,.staff-actions{padding:20px 17px}.staff-banner{align-items:flex-start;display:grid;gap:4px}.inline-form{grid-template-columns:1fr}.success-panel,.error-panel{padding:34px 20px}}
@media (max-width:480px){.hero h1{font-size:42px}.category-grid{grid-template-columns:1fr}.category-card{min-height:auto}.form-panel{border-radius:18px}.field input,.field textarea,.field select{font-size:16px}.upload-zone>label{align-items:flex-start}.form-bottom p{font-size:10.5px}.ticket-hero h1{font-size:30px}.message-body{font-size:13px}.success-actions{display:grid}.success-actions .secondary-btn{width:100%}}
@media (prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;scroll-behavior:auto!important;transition:none!important}}
.honeypot{position:absolute!important;left:-10000px!important;top:auto!important;width:1px!important;height:1px!important;overflow:hidden!important}